SHIPPING INFORMATION

We currently ship to: Indonesia, Malaysia, Singapore. For all other countries, please send us an email: contact@rindasalmun.com

Shipping fee depends on the final destination of the shipping address as well as your package specifications. Total fees may change depending on the quantity, weight or volume of your package.

Local shipment:
- JNE
- GoSend and Grab (by request)

- Lalamove (Try at Home service)

International shipment:
JNE

We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions. Please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.


There may be local duties and taxes incurred on your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information.

 

RETURNS & EXCHANGE POLICY

We aim to provide you with great satisfaction in regards with our services. If you are unsatisfied with your order, you can arrange a return within 2 days of receipt of your purchase(s). Our team may reject returns or exchange received outside of this window or without notification.

 

Return and exchange is given under a condition of the received item(s) damaged or defected. You should indicate the reason for return item(s). We will then notify you by e-mail if the conditions below are not met for any returned or exchanged items.

The following conditions of the purchased item(s) must be met for the return to be accepted:

  • Item(s) must be unworn, unwashed and unused.

  • Item(s) must be returned to the original condition received without any stains, fragrances, scents including detergent and perfume or any form of defect.

  • All garment tags must still be attached and any packaging provided is considered part of the product and must be returned to receive an exchange.

  • Items(s) must be returned to the original packaging they were sent to ensure that products are received undamaged.

To arrange a return and exchange, please contact us admin@rindasalmun.com. You may elect to use your own return shipping service. We strongly recommend to take note the tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit. The postage costs for return item(s) are the customer’s responsibility and will compensated only in the case of damaged, faulty or incorrectly shipped.

 

REFUNDS & CANCELLATION

We do not offer refunds for any purchased item(s) other than cancelling the order. Orders can be cancelled by us or customer prior to the order being prepared for shipment. Cancelled item(s) occur in the event of stock being unavailable or unable to process the request. 

PAYMENT


We only accept bank transfer to Bank Central Asia (BCA) Indonesia, PayPal, and major credit cards. Payment will be debited and cleared upon dispatch of your order by www.rindasalmun.com. Payment will be debited and cleared from your account upon dispatch of your order by RINDASALMUN. You confirm that the payment that is being used is yours or that you have been specifically authorized by the owner of the card. Card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to www.rindasalmun.com, we will not be liable for any delay or non-delivery.


Furthermore, we take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any data you provide when accessing or ordering from our Site.

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